What does it mean to be a licensed exchange service?

A licensed exchange service in Thailand is a company officially authorized to conduct foreign currency exchange operations under the supervision of government authorities. This ensures that all transactions are legal, secure, and carried out with transparent exchange rates.

How does the “Balance“ service work?

First, we complete a standard currency exchange. After that, your funds are credited to your The One Balance. You can then withdraw your balance in full or in parts using any available withdrawal method. Whenever you need to withdraw funds, simply contact us via chat and specify the amount and your preferred withdrawal method. This service is ideal for those who prefer not to carry large amounts of cash or who want to split their funds across different withdrawal methods.

What should I know before exchanging currency?

If you choose to receive cash via ATM, please read the instructions carefully and follow the operator's recommendations. During your first exchange, we may ask for your passport details for internal compliance and reporting purposes. This is a standard procedure used by licensed currency exchange services.

How do I exchange currency?

To exchange currency, contact us via our Telegram bot . Simply specify the currency pair you'd like to exchange and the amount. We will provide you with the current exchange rate along with clear, step-by-step instructions based on your chosen exchange method. The entire process typically takes around 3 minutes.